We can finally speak about our work with the Port Authority of New York and New Jersey! While at IDEO, I led a team of amazing designers and Port Authority experts to Protect People’s Health on Public Transit:
In January 2020, news of COVID-19’s approach was building like a looming storm. That the pandemic was coming seemed clear, but when it would arrive, where it would appear, and how bad it would be, nobody could yet predict. To think back on how we “prepared”—as individuals, organizations, and communities—is a lesson in hindsight. Who could have imagined the new vocabulary, behaviors, and habits we’d all acquire in one short year?